FAQs

Our service operates on a convenient monthly subscription model for $16.95. Once you sign up, we handle the movement of your trash cans to and from the curb on your scheduled collection days. Each week, our team ensures your trash cans are properly placed at the curb in time for pickup and returned promptly after collection, saving you time and effort. The subscription is continuous, so you’ll receive this service every week without having to worry about remembering trash day. Additionally, you’ll receive real-time service updates, so you’re always informed of when the service has been completed. Should you need additional services, like managing more than one trash can, these options can be added for a small extra fee.

Signing up for our trash can management service is quick and simple. You can easily subscribe online through our website, or by giving us a call at 505-585-1185. During the sign-up process, you’ll be asked to provide your address, select your service preferences (such as additional trash cans or special instructions), and choose your payment method. You can also email our sales team directly at sales@thegoodneighbornetwork.com if you have any questions or need assistance with the sign-up process. We aim to make the entire experience as seamless and convenient as possible, so you can start enjoying the benefits of our service right away.

We currently serve the Gallup, NM area. If you're unsure whether your home falls within our service zone, you can give us a call at 505-585-1185 or email us at sales@thegoodneighbornetwork.com to verify. Generally, if your trash can is serviced by the City of Gallup, we will likely service your home. For a quick reference, you can also visit gis.gallupnm.us to check if your address is within the mapped area. Please feel free to reach out with any questions about our coverage.

On your scheduled service day, our trained team will arrive at your property to ensure your trash cans are properly positioned for collection. We will move the trash cans from their designated location, whether that’s the backyard, side yard, or another spot, to the curb for pickup. After the waste has been collected, we’ll return your trash cans to their original location promptly. Our team uses QR tags on each trash can to track them in real-time, ensuring a seamless and accurate process. You’ll also receive real-time updates once the service is complete.

You’ll receive real-time updates via email to the address on file as soon as we perform the service. Once our technician scans the QR code on your trash can, our system will send you a notification, letting you know when your trash cans have been moved and where they are currently located, whether that’s at the curb for pickup or back in their designated spot on your property. This ensures you stay informed throughout the process without having to guess whether the service was completed.

We primarily service standard residential trash cans, which are usually provided by the city or your local waste management company. These are the standard-sized bins that are wheeled to the curb for weekly trash collection. If you have non-standard or custom trash cans, such as oversized or specialty bins, feel free to reach out to us directly. We’re happy to discuss whether these can be included in your service plan or if any special arrangements are needed to accommodate them.

You can have as many trash cans serviced as needed to accommodate your household. The base service includes the first trash can, and any additional cans are charged at a small extra fee per can. This ensures you get the flexibility to manage all of your waste efficiently, no matter how many bins you use. You can update the number of trash cans in your account at any time, and we’ll adjust your service accordingly.

Currently, we do not service recycling bins unless they are managed by your city or local waste management company. If your area provides recycling services, we can move the bins for you as part of our regular service. Unfortunately, for areas outside of city or local waste management coverage, we are unable to handle recycling bins at this time. However, we’re working toward expanding our services and hope to offer recycling bin management in more areas in the future.

Currently, we focus on standard residential trash cans as part of our service. Non-standard waste items, such as large or unusual items, hazardous materials, or items not typically collected by your local waste management service, are not covered by our service at this time. If you have questions about specific types of waste or need guidance on disposal, please contact us, and we can provide information on alternative disposal options or refer you to local resources that can assist with these items.

Our technicians are carefully trained to handle your trash cans with the utmost care to prevent any damage. In the unlikely event that damage does occur during our service, please contact us immediately. We will thoroughly investigate the situation, assess the extent of the damage, and work with you to resolve the issue promptly. This may include repairing or replacing the damaged trash can, depending on the circumstances. We take these matters seriously and strive to ensure your satisfaction with our service.

Our service is designed to handle standard residential trash cans effectively. However, if a trash can is exceptionally heavy or overflowing beyond its intended capacity, it may pose safety risks for our technicians. In such cases, we may not be able to move the can to prevent injury or damage. We recommend keeping your trash can within standard weight limits and ensuring it is not overfilled. For cans that are consistently problematic, you might consider contacting your local waste management service for additional trash can, support or alternatives. If you have any concerns or need guidance on how to manage your trash can’s capacity, please feel free to reach out to our customer support for assistance.

Yes, you can request specific placement for your trash cans after they’ve been serviced. When setting up your service or anytime thereafter, you can provide detailed instructions on where you’d like your cans placed. This could include preferences for placement on your driveway, near a specific area of your yard, or any other location that suits your needs. You can update or adjust these preferences through your online account settings at any time. If you need immediate assistance or have special requirements, please contact our customer support team to ensure we accommodate your requests accurately.

If your weather-resistant QR tag comes off, please contact us immediately to report the issue. We will arrange for a service technician to replace your QR tag either before or during your next scheduled service date and ensure that your service continues without interruption. In the meantime, you can still receive service by notifying us of any changes or issues directly.

Updating your payment method is easy and can be done in just a few steps:

1. Log Into Your Account: Begin by logging into your account on our website. If you don’t have an account, you will need to create one using the email address associated with your subscription.

2. Navigate to the Billing Section: Once logged in, go to the "Billing" or "Payment Methods" section of your account dashboard. This section is typically found under your account settings or subscription management.

3. Update Payment Information: In the billing section, you will find an option to update or add a new payment method. Follow the prompts to enter your new payment details. We accept a variety of payment methods, including major credit cards such as Visa, MasterCard, American Express, and Discover.

4. Save Changes: After entering your new payment information, make sure to save the changes to ensure that your payment method is updated for future transactions.

5. Confirmation: You may receive a confirmation email notifying you that your payment method has been successfully updated. If you do not receive a confirmation or encounter any issues, please contact our customer support team.

Need Assistance? If you have any trouble updating your payment method or have questions about the process, don’t hesitate to reach out to us. You can contact our support team by phone at 505-585-1185 or via email at sales@thegoodneighbornetwork.com for assistance.

Yes, you can cancel your subscription at any time. To cancel, you have two options:

1. Log into Your Account: You can easily cancel your subscription by logging into your account on our website. Follow the instructions in the "Manage Subscription" section to complete the cancellation process.

2. Contact Us Directly: Alternatively, you can reach out to our customer support team for assistance. You can contact us by phone at 505-585-1185 or email us at sales@thegoodneighbornetwork.com. Our team will guide you through the cancellation process.

Please note that once you cancel, your service will continue until the end of your current billing cycle. You will not be charged for the following billing cycle, and no refunds will be issued for any unused portion of the current cycle. We recommend canceling at least a few days before your next billing date to ensure that the cancellation takes effect in a timely manner.

If you have any questions or need further assistance with your cancellation, feel free to reach out to our support team.

How do I update my address if I move?

If you move and need to update your address, follow these steps:

1. Log Into Your Account: Access your account by logging in on our website. Ensure you use the email address associated with your subscription for a smooth process.

2. Navigate to Address Settings: Once logged in, go to the "Account Settings" or "Profile" section. Look for the option to update your address details. This section is usually found under your account information or subscription management.

3. Enter New Address: Input your new address information accurately. Ensure that all fields are completed correctly to avoid any issues with your service.

4. Save Changes: After entering your new address, be sure to save the changes. This will update your address in our system and ensure that your service is adjusted accordingly.

5. Service Area Check: Please be aware that we currently only serve the Gallup, NM area. If your new address is outside of this service area, your subscription may be subject to cancellation. We recommend checking our service area map or contacting us to confirm whether your new address falls within our service area.

6. Confirmation: You may receive a confirmation email notifying you that your address has been successfully updated. If you do not receive a confirmation or experience any issues, please reach out to our customer support team.

Need Assistance? If you have any questions or need help updating your address, please contact our support team by phone at 505-585-1185 or via email at sales@thegoodneighbornetwork.com.

We take the security of your home seriously, which is why all of our technicians adhere to strict identification and uniform guidelines. Each technician wears a clearly marked uniform with our company logo, making them easily recognizable. In addition, every team member carries a visible company-issued identification badge with their photo and name for your peace of mind. 

Our technicians are trained to follow strict security protocols when servicing your property. They respect any specific instructions or access routes you provide, ensuring that only designated areas are used for moving your trash cans. By adhering to these guidelines, we minimize disruptions and maintain the privacy and security of your home. Additionally, each technician is trained to leave your property as they found it, making sure that gates are closed and cans are returned to their original location after service.

Yes, we understand that every property is unique, and we want to respect your preferences. You can provide specific instructions for our technicians, such as which gate to use, areas to avoid, or any access codes needed. These instructions ensure we follow your preferred route when moving your trash cans, protecting your property and maintaining your privacy. You can easily submit these guidelines during the sign-up process or update them at any time through your online account, so your preferences are always up to date.

We take your privacy very seriously. Our technicians are thoroughly trained to focus solely on the task at hand—moving your trash cans. They are instructed to remain on designated pathways and avoid unnecessary interactions with other areas of your property. Our team will never enter your home, garage, or any private spaces. Once the service is complete, your trash cans will be returned to the exact location where they were found, ensuring minimal disruption and maintaining the privacy of your home and yard. Additionally, all customer instructions regarding access points are strictly followed to respect your preferences.

If you observe anything out of the ordinary after your service—whether it's misplaced trash cans, damage to your property, or any suspicious activity—we encourage you to contact our customer support team immediately. Our technicians follow a strict code of conduct to ensure professionalism and care while on your property. We take all reports seriously and will promptly investigate any concerns you have. Rest assured, we strive to resolve issues quickly and efficiently, maintaining the trust and safety of our customers.

If your property has a locked gate or requires special access, such as a gate code or key, you can provide these details in your account settings. This information will be securely stored and shared with our technicians to ensure they can access your trash cans without any issues. Our team will strictly follow your access instructions to ensure that your property remains secure. We will never enter your property or use access points without your explicit permission and guidance. If you need to update or change access instructions, you can do so easily through your online account or by contacting our customer support.

If you have security cameras installed on your property, we want to ensure that our service respects your privacy and operates seamlessly with your security system. Our technicians are trained to be aware of security cameras when being filmed and will do their best to avoid triggering them or interfering with their operation. 

To help us better accommodate your security setup, please inform us of any specific camera locations or access restrictions when you set up your service or through your online account. This allows us to navigate your property more effectively while respecting your security measures. If you have any concerns or specific instructions related to your security system, please share them with us so we can ensure that our service aligns with your privacy and security preferences.

Our technicians may take photos of your trash cans after they have been moved to the curb and returned to their original location to verify that the service has been completed accurately. These photos are strictly limited to the trash cans and their placement. We do not take any photos of your property or personal areas. All photos are stored securely and are used solely for internal purposes, such as ensuring service quality and resolving any potential issues. We will never share these photos publicly or with any third parties without your explicit consent. If you have any concerns about this practice or would like to opt-out, please contact our customer support for assistance.

While we aim to provide consistency in our service, we cannot always guarantee that the same technician will be assigned to your property for each service. Our scheduling and routing may occasionally require different technicians to handle your account. However, we prioritize consistency by ensuring that all our technicians are highly trained, background-checked, and adhere to the same strict guidelines for safety, reliability, and respect. Each technician follows our established protocols to ensure that your trash cans are handled properly and that your property is treated with care. If you have specific preferences or concerns, please let us know, and we will do our best to accommodate them within the constraints of our operational needs.

We take the utmost care when moving your trash cans to ensure that your property remains protected during service. Our technicians are thoroughly trained to handle trash cans safely and efficiently, with a focus on avoiding damage to fences, gates, driveways, landscaping, or any other parts of your property. They follow clear guidelines and protocols to minimize risks while moving the cans to and from the curb.

In the rare instance that damage does occur, we have a straightforward reporting process in place. Should you notice any damage after a service, you can contact our customer support immediately. We take these concerns seriously and will promptly investigate the issue, working with you to resolve it as quickly as possible. We’re committed to ensuring your property is left in the same condition it was in before our service.

You can reach our customer support team in several ways, ensuring that help is always available when you need it. 

• By Phone: Call us at 505-585-1185 during our regular business hours, and one of our friendly representatives will be happy to assist you with any questions, concerns, or service-related issues.
  
  
• By Email: If you prefer email, you can contact us anytime at support@thegoodneighbornetwork.com. We strive to respond to all emails within one business day.

  

We strive to respond to all customer inquiries within one business day. Our team understands the importance of timely support and works diligently to address your concerns as quickly as possible. For urgent issues, we highly recommend calling us directly, as this allows us to prioritize your request and offer immediate assistance. If you reach out after hours or during weekends, we will respond as soon as possible the following business day. Your satisfaction is our priority, and we aim to keep response times short to ensure a smooth experience.

If you have a complaint or issue with your service, please contact us directly at 505-585-1185 or support@thegoodneighbornetwork.com. We aim to resolve concerns as quickly as possible. Whether it’s a missed service or a billing question, we’ll work to find a solution promptly and use your feedback to continuously improve our service.

If we fail to complete your scheduled service due to our error, please contact us immediately. While we strive to never miss a service date, if it happens, we will personally come out and ensure your trash cans are handled as soon as possible. In addition to making up the service, we’ll also provide a credit or adjustment to your bill as compensation for the inconvenience. Our priority is your satisfaction, and we are committed to resolving any service issues quickly and fairly.

At this time, we do not offer live chat support. However, we are committed to providing prompt assistance through our available channels. You can reach our customer support team via phone or email, and we’ll work to respond as quickly as possible. While we understand the convenience of live chat, our current methods ensure personalized service, where our team can give full attention to your concerns and resolve issues effectively. We are always exploring ways to enhance our customer service and may consider adding live chat in the future.